People Support Specialist
Job Summary
As a full-time remote People Support Specialist, the successful candidate will manage employee support cases, ensure operational excellence in HR processes, and serve as a subject matter expert on Workday systems.
Key responsibilities
- Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing effective solutions
- Coordinate and execute User Acceptance Testing (UAT) for system enhancements and major Workday releases
- Manage key operational processes and enhance employee self-service resources to improve efficiency and user experience
Required qualifications
- 6+ years of experience in HR Operations, HRIS, or a related field
- Hands-on experience with Workday modules such as HCM, Recruiting, and Compensation
- Proven ability to test system enhancements and troubleshoot issues independently
- Strong customer-service orientation with excellent written and verbal communication skills
- Aptitude for working with modern AI tools to enhance HR processes
Complete Job Description
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