Performance Manager, Team Lead

Job Summary

Leading a team of Performance Managers while managing a personal portfolio of dealership accounts, the full-time remote Performance Manager (CSM), Team Lead will coach team members, ensure account performance, and drive client retention and growth.

Key responsibilities

• Coach and develop a team of Performance Managers, providing feedback on client communication and account strategy
• Manage a reduced book of dealership accounts, ensuring effective communication and alignment with client goals
• Monitor client performance across key metrics and drive expansion opportunities for Motive products

Required qualifications

• 4+ years of experience in customer success, account management, or consulting within the automotive industry
• Proven track record of managing complex dealership accounts with strong retention and growth results
• Experience in coaching or mentoring other Customer Success Managers
• Comfort with performance data, analytics, and reporting
• Highly organized with the ability to balance team leadership and personal account responsibilities