Personal Care Connector

Job Summary

A company is looking for a Personal Care Connector.

Key Responsibilities

• Handle inbound and outbound calls from members and providers, ensuring timely and effective service
• Identify care gaps and guide members to appropriate care and resources
• Document case notes accurately and educate members on plan benefits and community support options

Required Qualifications

• High School Diploma or GED required
• 3 to 5 years in a call center environment with proven ability to manage high call volumes
• 2 to 4 years of experience with Medicare and Medicaid preferred
• Healthcare industry experience is a plus
• Proficient in Microsoft Office Suite and capable of navigating multiple systems simultaneously