Personal Health Assistant

Job Summary

Connecting members with the care they need, the full-time Personal Health Assistant will manage phone calls, emails, chats, and faxes to address healthcare requests and concerns while ensuring an exceptional member experience in a remote environment.

Key responsibilities

• Answer member inquiries through various communication channels and provide appropriate healthcare referrals
• Utilize tools and resources to enhance the member experience and resolve issues effectively
• Maintain accurate records of member interactions and follow up as necessary to ensure satisfaction

Required qualifications

• High School diploma, GED, or equivalent experience
• Six months of customer service experience
• Ability to work flexible hours, including early mornings and late evenings, Monday through Friday
• Strong organizational and time management skills
• Basic computer knowledge and experience with PCs