Personal Injury Client Support
Job Summary
To support a growing personal injury law firm, the full-time Personal Injury Client Support Representative will manage client communications, handle incoming calls, and provide clerical support in a remote environment.
Key responsibilities
- Answer, screen, and route incoming calls to the appropriate team member
- Maintain regular communication with clients and respond to questions regarding their cases
- Request and obtain medical records and billing statements from providers while updating relevant information in the system
Required qualifications
- Professional fluency in both English and Spanish
- Experience in plaintiff personal injury law firms
- Background in medical offices or healthcare scheduling
- Familiarity with legal intake or case support
- Experience with CRM or case management systems
Complete Job Description
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