Personal Injury Client Support Assistant

Job Summary

To support a busy personal injury law firm, the full-time Virtual Assistant will manage incoming calls, provide clerical support, and maintain client communication in a remote environment.

Key responsibilities

• Answer, screen, and route incoming calls to the appropriate team member while logging phone calls and uploading documents
• Provide clerical support, including faxing, copying, and maintaining organized files, while ensuring timely communication with clients
• Request and obtain medical records and billing statements, and communicate with insurance companies regarding treatment status

Required qualifications

• Experience in plaintiff personal injury law firms or legal intake/case support
• Background in medical offices or healthcare scheduling
• Experience in high-volume call centers
• Familiarity with CRM or case management systems (e.g., Litify, Filevine, SmartAdvocate, Clio)
• Strong written and spoken English with professional Spanish fluency