Personal Injury Client Support Assistant

Job Summary

Working remotely as a full-time independent contractor, the Plaintiff Personal Injury Client Support Assistant will manage incoming calls, provide clerical support, and maintain communication with clients while ensuring timely follow-up on medical treatments and insurance matters.

Key responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Log phone calls and upload documents into the online document management system
• Obtain insurance coverage information and follow up on medical treatment continuity

Required qualifications

• Experience in plaintiff personal injury law firms or legal intake support
• Background in medical offices or healthcare scheduling
• Familiarity with CRM or case management systems (e.g., Litify, Filevine)
• Experience in high-volume call centers
• Strong written and spoken English with professional Spanish fluency