Personal Injury Client Support Assistant

Job Summary

Supporting a dynamic legal team, the full-time Plaintiff Personal Injury Client Support Assistant will manage incoming calls, provide clerical support, and maintain client communication in a remote environment.

Key responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Log phone calls and upload documents into the online document management system
• Obtain insurance coverage information and follow up on medical treatment

Required qualifications

• Experience in plaintiff personal injury law firms or legal intake roles
• Background in medical offices or healthcare scheduling
• Familiarity with CRM or case management systems (e.g., Litify, Filevine)
• Experience in high-volume call centers
• Fluency in English and professional proficiency in Spanish