Personal Injury Client Support Representative

Job Summary

To support a growing plaintiff personal injury practice, the full-time Personal Injury Client Support Representative will manage incoming calls, provide clerical support, and maintain communication with clients in a fully remote environment.

Key responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Log phone calls and upload documents into the online document management system
• Obtain insurance coverage information and follow up on medical treatment

Required qualifications

• Experience in plaintiff personal injury law firms
• Background in medical offices or healthcare scheduling
• Familiarity with legal intake or case support
• Experience in high-volume call centers
• Proficiency in CRM or case management systems