Personal Injury Intake Manager

Job Summary

A company is looking for a Personal Injury Intake Manager to oversee the intake process and lead the intake team remotely.

Key Responsibilities

• Lead and supervise the intake team, ensuring a smooth client experience from initial contact through case acceptance
• Report on lead and team performance, providing insights into effectiveness and tracking key performance metrics
• Analyze and optimize intake procedures, making data-driven adjustments for efficiency and accuracy

Required Qualifications

• 5+ years of experience in a high-volume call center
• Proven track record in managing and scaling teams successfully
• Ability to track performance metrics and optimize conversion rates
• Experience working collaboratively with support staff and attorneys
• Personal Injury experience is a plus, but not required