Personal Injury Support Representative

Job Summary

To support a growing personal injury law firm, the full-time Personal Injury Client Support Representative will manage incoming calls, provide clerical support, and maintain communication with clients while working remotely.

Key responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Log phone calls and upload documents into the online document management system
• Obtain insurance coverage information and follow up on medical treatment for clients

Required qualifications

• Professional fluency in both English and Spanish, with strong written and verbal communication skills
• Experience in plaintiff personal injury law firms or legal intake/case support
• Background in medical offices or healthcare scheduling
• Experience in call centers handling high-volume inbound calls
• Familiarity with CRM or case management systems (e.g., Litify, Filevine, SmartAdvocate, Clio)