Personal Lines Customer Service Representative

Job Summary

Delivering exceptional customer service in a fully remote environment, the full-time Personal Lines Customer Service Representative will manage inbound calls and chats, process policy changes, and assist clients with inquiries related to personal lines insurance policies.

Key responsibilities

• Respond to inbound phone calls and chats from clients and agents, providing accurate policy information and resolving inquiries efficiently
• Process policy updates, endorsements, cancellations, and other transactions while prioritizing workload to meet service level agreements
• Collaborate with team members to enhance workflows and participate in training to maintain skill proficiency

Required qualifications

• Two years of agency experience in Personal Lines insurance, including homeowners, or equivalent education and experience
• Active 2-20 or 4-40 insurance license or industry designation such as CPCU or CIC preferred
• Knowledge of Property/Casualty Insurance operations and policy elements
• Proficiency with insurance systems and standard office software
• Ability to manage multiple tasks efficiently and maintain high accuracy under pressure