Personal Technology Support Coordinator

Job Summary

A company is looking for a Coordinator, Personal Technology Support Analyst.

Key Responsibilities

• Troubleshoots and resolves hardware and software issues for Windows and Apple devices
• Documents issues using the ServiceNow ticketing system and maintains the IT Support lab
• Identifies incident trends and collaborates with technical teams to improve operational efficiency

Required Qualifications

• Bachelor's degree in Information Systems or equivalent experience
• Experience troubleshooting personal technology devices, including Microsoft Windows and Apple products
• Familiarity with Microsoft Office Suite and collaboration tools like Microsoft Teams and Zoom
• Active Directory experience is required; SCCM, Intune, and Azure experience is a plus
• Ability to work independently and in a team environment while managing multiple tasks