Job Summary
Responsibilities: Calling all tech savvy dog lovers! We are looking for independent contractors to help callers needing tech support for a pet safety and training product. Calls are highly technical in nature and will include troubleshooting flows for mobile app (iOS and Android) and GPS technology questions and issues. Contractors must live in and work from the Unites States (except CA, NY, PA, WA) or Canada to represent this client. This opportunity will fill quickly - apply today!
Why join our WooHoo! Crew ? There are many perks to contracting with Working Solutions!
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve
Earnings Potential:
- Earn up to $17.40 per hour
- Contractors are guaranteed a minimum of 39 minutes for each hour if logged in and available for the full 60 minutes.
Schedule:
- Flexible schedule opportunities - you schedule your hours!
- Client hours of operation are Monday-Friday, 8:00am to 4:00pm CST, and Saturday-Sunday, 9:00am to 3:00pm CST.
Skills Needed:
- Strong technical skills needed in order to troubleshoot any problems the customer may experience with the product or app. Extensive knowledge of GPS, smartphone apps and both Windows and MacOS systems is necessary.
- Exceptional customer service skills needed to guide customers through issue resolution with compassion and empathy. Contractors should have a passion for pet safety.
- Above average problem solving skills and critical thinking ability to listen to the problem then use troubleshooting flows and other resources to find a solution.
- Excellent written and verbal communication skills needed to clearly respond to customers with a sense of urgency and professionalism.
- Multi-tasking skills needed to take notes and capture details while listening to customer issues.
Technology Requirements:
- Personal computer (no tablet)
- Broadband internet connection, with at least 10 Mbps download speed
- Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Windows Defender (built into Windows 10 & 11) is needed for security
- Wired USB headset with microphone (Gaming headsets not accepted)
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.
- Contractors must have a smart phone and be willing to install the client app to help customers with troubleshooting and other program work.
*Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/
Important Information: Contractors must live in and work from the United States (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors.
With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it's like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
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