Pharmacy Call Center Specialist

Job Summary

Providing essential support to PACE clients, the full-time Pharmacy Call Center Support Specialist will manage telephone inquiries, document interactions, and resolve drug benefit concerns while working remotely during specified hours.

Key responsibilities

• Answer telephone inquiries and provide exceptional customer service to clients and network pharmacies
• Document all incoming calls and resolve client drug benefit concerns effectively
• Coordinate facility discharges and ensure timely medication delivery while educating staff on pharmacy processes

Required qualifications

• High School Diploma or equivalent required; Associate's degree preferred
• CPhT (Certified Pharmacy Technician) certification is a plus
• 1 year of customer service experience in a call center or similar environment required
• Experience in the healthcare industry or pharmacy support role is a plus
• Proficiency with MS Office Suite and strong computer skills for navigating proprietary software