Pharmacy Care Coordinator

Job Summary

Supporting patients throughout their healthcare journey, the full-time remote Pharmacy Care Coordinator will manage inbound and outbound calls, assist with program enrollment, and ensure timely access to therapies and support programs.

Key responsibilities:

• Handle inbound and outbound calls while providing excellent customer service and first-call resolution
• Assist patients and healthcare providers with program enrollment and create necessary documentation
• Investigate and resolve patient inquiries, maintaining accurate records and managing cases through final approval or denial

Required qualifications:

• High School Diploma or GED (verifiable)
• 1+ years of healthcare support or patient access experience in a call center setting
• Experience with medical, pharmacy, Medicare, Medicaid, or commercial insurance benefits
• Knowledge of healthcare reimbursement and coverage processes
• Proficiency with computers, data entry, and Microsoft Office applications