Pharmacy Communications Manager

Job Summary

A company is looking for a Pharmacy Communications Program Manager.

Key Responsibilities

• Triage inbound pharmacy messages, assign owners, set priorities, and enforce SLAs
• Draft and send outbound updates on order statuses, formulary changes, and policy reminders
• Maintain real-time visibility by running daily queue health checks and coordinating feedback loops

Required Qualifications

• 4+ years in Customer Service Operations, Program Management, or Partner Success in a regulated setting
• Experience managing ticket queues or shared inboxes with external partners
• Proven track record of meeting SLAs while balancing empathy, compliance, and speed
• Working knowledge of HIPAA and familiarity with other PHI/PII frameworks
• Located in the US or Canada with reliable broadband and overlap with Eastern hours