Pharmacy Compliance Specialist

Job Summary

Detail-oriented and experienced, the full-time Quality Compliance Specialist will manage the intake, investigation, and resolution of customer and partner complaints related to prescription products in a remote setting.

Key responsibilities

• Independently ensure thorough investigation, documentation, and communication of customer complaints to relevant stakeholders
• Evaluate third-party pharmacy partners' complaint investigations and assess the adequacy of root cause analyses
• Track complaint deadlines against contractual and regulatory reporting requirements and escalate at-risk cases proactively

Required qualifications

• Active Pharmacy Technician or Pharmacist license preferred
• Bachelor's degree in a relevant science, quality, or engineering field, or an associate degree with equivalent experience
• 4+ years of experience in pharmacy operations, quality assurance, or complaint handling in a regulated environment
• Familiarity with 503A/503B compounding pharmacy regulations and FDA reporting requirements
• Experience with complaint or case management platforms (e.g., Zendesk or similar)