Pharmacy Customer Service Representative

Job Summary

A company is looking for a Pharmacy Customer Service Representative.

Key Responsibilities:

• Explain medical plans to members and handle updates to member accounts
• Handle basic customer issues and billing concerns
• Effectively navigate knowledgebase system and adhere to call metrics

Required Qualifications:

• 1+ years of healthcare, claims, or medical administrative work experience
• 2+ years of customer service or call center experience
• Computer literate with proficiency in Microsoft Office and industry-related software programs
• High school diploma or GED
• Healthcare experience in a call center environment is preferred