Pharmacy Customer Service Representative

Job Summary

Providing customer service to members of various benefit plans, the full-time Pharmacy Customer Service Representative will analyze caller needs and deliver timely, accurate responses regarding pharmacy benefits, eligibility, and claims in a remote work environment.

Key responsibilities

• Responds to customer inquiries via phone and virtual platforms about pharmacy benefits and claims
• Analyzes situations, communicates effectively, and resolves escalated issues in a fast-paced environment
• Maintains up-to-date knowledge of benefit information, regulations, and new drug releases

Required qualifications

• High school education or equivalent experience
• 1-2 years in a fast-paced customer service environment, preferably in a pharmacy or insurance setting
• Typing speed of at least 25 words per minute
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Ability to work independently and collaboratively in a team setting