Pharmacy Customer Service Representative

Job Summary

Providing customer support in a fast-paced environment, the full-time Pharmacy Customer Service Representative will assist members with pharmacy benefits, eligibility, and claims inquiries while working remotely.

Key responsibilities

• Responds to customer inquiries regarding pharmacy benefits and claims through various communication platforms
• Analyzes situations and provides accurate information while managing escalated issues and complaints
• Maintains up-to-date knowledge of benefit information and assists in claim adjustments as necessary

Required qualifications

• High school education or equivalent experience
• 1-2 years of experience in a fast-paced customer service environment, preferably in a pharmacy or insurance setting
• Ability to type a minimum of 25 words per minute
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook
• Ability to work effectively with a culturally diverse population and under pressure