Pharmacy Guide

Job Summary

A company is looking for a Pharmacy Guide to assist members in navigating their medication needs and adherence programs.

Key Responsibilities

• Conduct outreach via telephone and SMS to educate members on medication adherence programs
• Utilize internal tools to research member questions and provide accurate information
• Schedule medical appointments for high-risk members and document member needs accurately

Required Qualifications and Experience

• 2+ years of experience in a high-volume customer-serving role; 1+ years in a healthcare setting preferred
• Demonstrated success in fast-paced environments with adaptability to changing priorities
• High comfort level with digital platforms and internal systems
• Ability to work a flexible schedule based on business needs
• Bilingual in Spanish required for specific roles