Pharmacy Member Service Guide

Job Summary

Working remotely on a full-time basis, the Pharmacy Member Service Guide will conduct outbound outreach through phone and SMS to educate and engage members in medication adherence and health support programs while building trust and resolving issues throughout their healthcare journey.

Key responsibilities

• Conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs
• Build trust quickly with members through empathetic, solutions-oriented conversations that identify barriers to care
• Enroll eligible members into pharmacy, financial assistance, and care support programs that improve health outcomes

Required qualifications

• 2+ years of experience in a high-volume customer-facing, outreach, or support role
• Strong verbal and written communication skills with the ability to explain complex information clearly and compassionately
• Comfortable spending most of the day on outbound phone outreach in a fast-paced, metrics-driven environment
• Ability to manage multiple systems, workflows, and follow-up tasks accurately while adapting to changing priorities
• Demonstrated accountability, ownership, and comfort receiving performance-based feedback