Pharmacy Resolution Specialist

Job Summary

A company is looking for a Pharmacy Resolution Specialist to handle inquiries related to pharmacy benefits and prior authorization requests.

Key Responsibilities

• Responds to calls from members, providers, and pharmacies regarding benefit questions and prior authorization requests
• Logs, tracks, and resolves inquiries while adhering to regulatory and corporate guidelines
• Maintains expert knowledge of pharmacy benefits and assists with special projects as assigned

Required Qualifications

• High School Diploma or GED
• 1 year of job-specific call center or customer service experience
• Knowledge of pharmacy and medical benefits
• Ability to work from 2:00 PM to 10:30 PM EST, Monday through Friday
• Familiarity with CMS regulations related to pharmacy benefits