Pharmacy Support Specialist

Job Summary

A company is looking for a Pharmacy Support Specialist to provide support to PACE clients and network pharmacies.

Key Responsibilities

• Answer telephone inquiries and provide exceptional customer service
• Document calls and resolve client drug benefit concerns
• Coordinate medication delivery and assist with enrollment support for new PACE enrollees

Required Qualifications

• High School Diploma or equivalent required; Associate's degree preferred
• CPhT (Certified Pharmacy Technician) certification is a plus
• 1 year of customer service experience in a call center or similar role required
• Healthcare industry experience is a plus
• Knowledge of plan and benefit structures and Medicare guidelines is a plus