Pharmacy Technician Advocate

Job Summary

Engaging with clients and members through high-volume phone support, the fully remote Member Care Advocate will assist with inquiries, navigate prescription benefits, and troubleshoot claims issues while providing exceptional service.

Key responsibilities

• Manage a high volume of inbound and outbound calls and emails from members, clients, and pharmacies
• Troubleshoot claim processing problems directly in the claims adjudication system
• Provide administrative support to Member Care leadership and other teams as needed

Required qualifications

• Pharmacy Technician experience is strongly preferred
• Proven customer service experience, ideally in a call center or pharmacy setting
• Knowledge of prescription claims processing is highly helpful
• High School Diploma and/or college degree in a related field preferred
• Strong computer skills, including Microsoft Office applications