Pharmacy Technician Advocate

Job Summary

Working remotely in the Mountain time zone, the full-time Pharmacy Technician Advocate will engage with members and clients through high-volume phone support, assisting with inquiries and navigating prescription benefits while providing exceptional customer service.

Key responsibilities

• Manage a high volume of inbound and outbound communications with members, clients, and pharmacies
• Troubleshoot claim processing issues directly in the claims adjudication system
• Provide administrative support to Member Care leadership and Client Success teams

Required qualifications

• Pharmacy Technician experience is strongly preferred
• Proven customer service experience, ideally in a call center or pharmacy setting
• Knowledge of prescription claims processing is highly beneficial
• High School Diploma and/or college degree in a related field preferred
• Strong computer skills, including proficiency in Microsoft Office