Pharmacy Technician Call Center Rep
Job Summary
Providing essential support to patients and healthcare professionals, the full-time remote Pharmacy Technician Call Center Rep will handle payment assistance solutions, including card activation and program eligibility, while working from 11 am to 8 pm EST.
Key responsibilities
- Field customer requests via telephone, email, and fax to provide initial support and problem resolution
- Document resolution details and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary
Required qualifications
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Call center experience required (3+ years preferred)
- Bi-lingual (English/Spanish) is a plus
Complete Job Description
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