Pharmacy Technician Call Center Rep
Job Summary
Working remotely on a full-time basis, the Pharmacy Technician Call Center Representative will provide payment assistance solutions, field requests related to card activation and program eligibility, and troubleshoot submission rejections for patients, pharmacies, and medical professionals.
Key responsibilities
- Provide initial support for customer requests via telephone, email, and fax
- Quickly assess user issues and offer first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
Required qualifications
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
Complete Job Description
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