Pharmacy Technician Certification Required

Job Summary

A company is looking for a Customer Care Pharmacy Technician (Full-Time).

Key Responsibilities

• Act as the primary point of contact for incoming member calls and prior authorization inquiries
• Intake thorough prior authorization requests and advise callers on options for exception requests
• Ensure customer satisfaction and quality resolution while adhering to internal procedures and HIPAA guidelines

Required Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Current National Certification as a Pharmacy Technician (CPhT) and valid license required
• 2+ years of pharmacy technician experience in a clinical pharmacy setting or related healthcare experience
• 2+ years of customer service experience with a focus on building customer loyalty
• Ability to work independently in a remote, fast-paced, metric-driven environment