Pharmacy Technician Coordinator

Job Summary

To support patient services, the full-time Patient Services Coordinator II will handle customer service inquiries, manage communications, and ensure accurate documentation while working remotely or in a hybrid environment in Lake Mary, Florida.

Key responsibilities:

• Handle all inbound/outbound communications with patients, physicians, and advocates professionally
• Accurately enter and maintain documentation of eligibility paperwork and inquiries
• Assist in developing other employees and provide clarification on program guidelines

Required qualifications:

• High school degree or equivalent
• 2-3 years of customer service experience
• Proficiency with personal computers and excellent communication skills
• Ability to work a flexible schedule to cover peak times
• Pharmacy Tech license as needed for specific programs