Pharmacy Technician Coordinator
Job Summary
To ensure superior patient care, the full-time remote RX Fulfillment Coordinator will process prescriptions, support providers, and deliver exceptional service to members and pharmacies while managing tasks in a call-center environment.
Key responsibilities
- Process prescriptions accurately and in a timely manner while providing support to Teladoc providers
- Handle escalated calls from patients or providers, aiming for reasonable outcomes through effective de-escalation
- Initiate prior-authorization requests and maintain detailed case documentation in the administrative system
Required qualifications
- High school diploma required
- Active Pharmacy Technician Certification, Medical Assistant Certification, or LPN/LVN license
- Minimum 2 years of experience as a Pharmacy Technician, Medical Assistant, or LPN/LVN
- At least 1 year of experience in a call center environment
- Knowledge of healthcare and medical terminology, with familiarity with prescription medications
Complete Job Description
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