Pharmacy Technician (CPhT)

Job Summary

Acting as the primary point of contact for member inquiries, the full-time remote Customer Care Pharmacy Technician (CPhT) will manage prior authorization requests, provide accurate information to callers, and ensure exceptional customer care in a fast-paced environment.

Key responsibilities

• Act as the main contact for incoming member calls and prior authorization inquiries, ensuring proper escalation to the Clinical Prior Authorization Team
• Intake comprehensive prior authorization requests and advise callers on options based on client benefit elections
• Collaborate with Customer Service Representatives and support the Fraud, Waste, and Abuse program by reviewing pharmacy claims information

Required qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Current National Certification as a Pharmacy Technician (CPhT) and valid license required
• 2+ years of pharmacy technician experience in a clinical pharmacy setting or related healthcare experience
• 2+ years of customer service experience with a focus on building customer loyalty
• Ability to work independently in a remote, high-volume call center environment