Pharmacy Technician Customer Service

Job Summary

A company is looking for an Associate Rx Customer Service Specialist- Temp.

Key Responsibilities

• Manage incoming calls, emails, faxes, and web-generated requests from pharmacies, beneficiaries, and prescribers
• Provide service-level standards and support for rejection, coverage determination, and administrative prior authorizations
• Document inquiries and issues, answer customer questions, and report identified issues to the appropriate department

Required Qualifications

• Associate's Degree in Pharmacy Technician or equivalent relevant work experience
• 1+ years of experience in a Pharmacy or Member Services Call Center, Retail, or Hospital Pharmacy Setting
• Bilingual fluency in Spanish and English is required
• Must have a stable internet connection and a dedicated workspace that observes HIPAA and PHI protocols
• Availability to work 40 hours per week, including flexibility for any 8-hour shift within standard business hours