Pharmacy Technician Customer Service

Job Summary

To support healthcare providers and members, the full-time remote Customer Service Representative PBM will assist with prescription and insurance inquiries, coordinate with pharmacies, and resolve issues while maintaining a positive and professional demeanor.

Key responsibilities

• Answer inquiries regarding drug formularies, copays, deductibles, and prescription benefit coverage
• Assist network pharmacies with claims processing and eligibility checks
• Investigate and resolve complaints or coverage rejections, ensuring first-call resolution

Required qualifications

• High school diploma or GED required; associate or bachelor's degree preferred
• 1-2 years of customer service experience in healthcare or pharmacy setting preferred
• Active listening and problem-solving skills
• Ability to navigate multiple software platforms simultaneously
• State issued pharmacy technician registration preferred