Pharmacy Technician License Required

Job Summary

To support prior authorization processes, the full-time Pharmacy Technician will manage incoming calls from members and providers, maintain documentation of approvals and denials, and apply established criteria while working remotely.

Key responsibilities

• Provide professional telephone assistance through the criteria-based prior authorization process
• Manage an average of 60-100 incoming calls per day while ensuring high standards of customer service
• Maintain complete, timely, and accurate documentation of all approvals and denials

Required qualifications

• High School Diploma or equivalent
• State Pharmacy Technician License in good standing
• At least 1 year of experience as a pharmacy technician in an administrative support function
• Minimum 1 year of experience in a customer service role with high-volume call center experience
• Advanced computer skills, including proficiency in word processing and spreadsheets