Pharmacy Technician Representative

Job Summary

Providing customer service support for inbound and outbound pharmacy calls, the full-time Pharmacy Technician Representative will work remotely, assisting members, providers, and pharmacies while contributing to medication-related healthcare outcomes during designated hours.

Key responsibilities

• Handles and records pharmacy calls in accordance with departmental policies and regulatory guidelines
• Processes pharmacy prior authorization requests and explains claims adjudication and policy information
• Maintains call quality standards and supports pharmacists with comprehensive medication reviews

Required qualifications

• At least 1 year of related experience in call center or customer service
• Proficiency in Microsoft Office Suite and applicable software programs
• Ability to work independently and manage multiple projects
• Excellent customer service skills and phone etiquette
• Experience developing positive work relationships with various stakeholders