Pharmacy Technician Specialist

Job Summary

A company is looking for a Care & Resolution Specialist to support member inquiries and ensure high-quality service delivery.

Key Responsibilities

• Respond to member calls and inquiries with empathy and precision
• Manage and resolve cases related to pharmacy benefit concerns and document outcomes
• Collaborate with internal departments and external partners for issue resolution

Required Qualifications

• Bachelor's degree preferred
• Minimum 2 years of experience in a PBM, health plan, or MTM call center, or 4 years in a hospital or retail pharmacy setting
• At least 2 years of experience in a customer service-related field, preferably in healthcare or pharmacy
• Active Pharmacy Technician Certification (CPhT) required
• Prior experience with benefit investigations or claims processing preferred