Pharmacy Technician Specialist

Job Summary

Supporting EmpiRx Health's commitment to delivering exceptional member experiences, the full-time remote Care & Resolution Specialist will manage complex member inquiries, ensuring prompt and compassionate resolution of escalated concerns within Level 2 Member Services.

Key Responsibilities

• Respond promptly and professionally to inbound member calls and inquiries, ensuring empathy and precision in each interaction
• Manage and resolve cases related to prescription claims, authorizations, and other pharmacy benefit concerns, documenting outcomes in accordance with departmental standards
• Foster collaboration with internal departments to achieve timely and high-quality service outcomes while maintaining accurate records of member interactions

Required Qualifications

• Bachelor's degree preferred
• Minimum 2 years of experience in a PBM, health plan, or medication therapy management call center; or 4 years in a hospital or retail pharmacy setting
• At least 2 years of experience in a customer service-related field, preferably within healthcare or pharmacy
• Active Pharmacy Technician Certification (CPhT) required
• Prior experience with benefit investigations, prior authorizations, or claims processing preferred