Pharmacy Technician Team Lead

Job Summary

A company is looking for a Member Experience Team Lead.

Key Responsibilities

• Oversee and mentor a team of representatives, addressing conflicts and providing constructive resolutions
• Develop and modify training initiatives to support performance standards and member satisfaction
• Handle and de-escalate member inquiries while resolving difficult customer issues

Required Qualifications

• Minimum of a two-year college degree or relevant work experience
• Current Pharmacy Technician Certification
• Strong knowledge of Microsoft Office products, including Word, Excel, and Teams
• Motivated to understand pharmacy benefit management and pharmaceutical drugs
• Demonstrated ability to effectively resolve member inquiries and issues