Phone Audit Specialist

Job Summary

Supporting the Audit Supervisor, the full-time Phone Audit Specialist will ensure workflow efficiency and compliance in telephone and mail audit operations while working remotely.

Key responsibilities:

• Monitor progress notes and generate exception reports for non-compliance
• Track audit status updates and manage reopen requests, assigning cases as needed
• Maintain an active audit inventory and ensure timely fulfillment of audit record requests

Required qualifications:

• Working knowledge of Visual Audit and Nexus Audit systems
• Solid understanding of audit processes and carrier-specific requirements
• Strong problem-solving and troubleshooting abilities
• Excellent organizational skills with a high level of attention to detail
• Ability to manage multiple priorities in a fast-paced environment