Phone Systems Support Specialist

Job Summary

A company is looking for a Technical Support Specialist, Phone Systems.

Key Responsibilities

• Manage the phone system implementation process, including setup, provisioning, and installation
• Diagnose and resolve technical issues related to phone systems and VOIP hardware/software
• Create and update technical documentation and collaborate with teams to improve communication workflows

Required Qualifications

• Minimum of 2 years of experience in VOIP support with a proven ability to resolve escalated issues
• Demonstrated proficiency in diagnosing common phone and VOIP-related technical issues
• Experience in documenting technical fixes and maintaining Standard Operating Procedures (SOPs)
• Foundational understanding of basic networking concepts relevant to voice communications
• Proven ability to anticipate future issues and design preventive systems or processes