Plaintiff Personal Injury Assistant

Job Summary

Providing essential administrative support, the full-time Plaintiff Personal Injury Assistant will manage client communications, handle incoming calls, and assist with document management in a fully remote capacity.

Key responsibilities

• Answer, screen, and route incoming calls to appropriate team members
• Log phone calls and upload documents into the online document management system
• Maintain regular communication with clients and follow up on medical treatment and records

Required qualifications

• Experience in plaintiff personal injury law firms or legal intake roles
• Background in medical offices or healthcare scheduling
• Familiarity with CRM or case management systems (e.g., Litify, Filevine)
• Proficiency in English with professional fluency in Spanish
• Experience in call centers handling high-volume inbound calls