Plan Advisor Representative

Job Summary

A company is looking for a Plan Advisor Representative to provide customer service support for health benefit plans.

Key Responsibilities

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Research and resolve complex issues across multiple databases and collaborate with support resources
• Educate members on health incentives and assist with appointment scheduling with care providers

Required Qualifications

• High School Diploma / GED or 10+ years of equivalent work experience
• Must be at least 18 years old
• 1+ years of customer service experience in an office or professional setting
• Ability to participate in training classes and demonstrate understanding of the material
• Flexibility to work full-time (40 hours/week) during normal business hours