Plan Advisor Representative

Job Summary

Providing exceptional customer service, the full-time Plan Advisor Representative will resolve inquiries related to benefits, eligibility, and claims while working remotely from anywhere in the U.S.

Key responsibilities

• Respond to and resolve customer inquiries regarding health benefits and financial spending accounts
• Research and address complex issues, collaborating with support resources as needed
• Educate members on health incentives and assist with appointment scheduling when necessary

Required qualifications

• High School Diploma / GED or 10+ years of equivalent work experience
• At least 1 year of customer service experience in an office or professional setting
• Ability to work full-time (40 hours/week) during normal business hours (7:00 AM - 7:00 PM CST)
• Capability to participate in training classes and demonstrate understanding of the material
• Must be 18 years of age or older