Plan Advisor Representative
Job Summary
Providing exceptional customer service, the full-time Plan Advisor Representative will remotely assist members with inquiries regarding benefits, eligibility, and claims while managing a high volume of calls.
Key responsibilities
- Respond to and resolve customer service inquiries by identifying the type of assistance needed
- Research complex issues across multiple databases and collaborate with support resources to resolve escalated customer issues
- Educate members on health incentives and assist with appointment scheduling and preventive screenings
Required qualifications
- High School Diploma/GED or 10+ years of equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience in an office or professional setting
- Ability to work full-time (40 hours/week) during normal business hours of 7:00 AM - 7:00 PM CST
- Capability to participate in training classes and demonstrate understanding of the material
Complete Job Description
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