Platform and Operations Manager

Job Summary

A company is looking for a Manager, Platform and Operations (Remote).

Key Responsibilities

• Oversee and improve service management and operational processes across Managed Services
• Ensure effective utilization and reliability of service management platforms supporting Managed Services
• Lead process improvement initiatives to enhance delivery velocity and customer outcomes

Required Qualifications

• 7+ years of experience in IT Managed Services, IT Operations, or IT Service Management
• Previous experience in people management or team leadership
• Experience with ITSM and monitoring platforms such as ServiceNow, LogicMonitor, or N-able
• Strong understanding of platform governance and change control in production environments
• Experience in developing operational documentation like SOPs and knowledge bases