Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while coordinating with cross-functional teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the cross-functional incident management process for effective resolution of ad serving issues
• Act as the central coordination point across various teams, including Ads R&D, Sales, and Marketing
• Identify trends in incidents and partner with Ads R&D to implement long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or sales systems within a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience in building and improving operational processes in fast-moving environments
• Familiarity with incident management processes and tools such as Jira or CRM systems