Platform Integrity Lead

Job Summary

As a full-time salaried Platform Integrity Lead, the successful candidate will manage the incident management process for Spotify's Ads business, ensuring effective resolution and coordination across various teams while working remotely within the Eastern Standard time zone.

Key responsibilities

• Own and evolve the cross-functional incident management process for Spotify's Ads business
• Act as the central point of coordination across Ads R&D, Sales, and other operational teams
• Identify trends and recurring issues, partnering with Ads R&D to drive long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or a related role within a digital advertising environment
• 3+ years of experience working with programmatic advertising or technical ad systems
• Understanding of ad serving, measurement, billing, and order management systems
• Experience with incident management processes and tools such as Jira or CRM systems
• Ability to navigate ambiguity and make informed decisions balancing technical constraints with business priorities