Platform Integrity Lead

Job Summary

As a full-time Platform Integrity Lead, the successful candidate will oversee the incident management process for Spotify's Ads business, ensuring effective resolution of ad serving issues while collaborating with cross-functional teams to protect revenue and enhance client relationships.

Key responsibilities

• Own and evolve the incident management process for ad serving issues, ensuring coordinated and efficient resolution
• Act as the central point of coordination across various teams, including Ads R&D, Sales, and Marketing, during incidents
• Identify trends in ad serving issues and collaborate with technical teams to implement long-term solutions

Required qualifications

• 7+ years of experience in ad operations, product operations, or related roles within a digital advertising environment
• 3+ years of experience with programmatic advertising or technical ad systems
• Strong understanding of ad serving, measurement, and billing systems
• Experience in building operational processes in fast-paced, cross-functional environments
• Familiarity with incident management tools such as Jira and CRM systems